Frequently Asked Questions
Everything you need to know about elevating your living space.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For larger furniture items, please allow 10-14 business days for specialized freight delivery and handling.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition to qualify for a full refund.
Do you offer international shipping?
Currently, Lofted Goods ships to the contiguous United States and Canada. We are working on expanding our logistics to support more international destinations soon.
Are your wood products sustainably sourced?
Yes, we prioritize sustainability. All our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure a minimal environmental footprint.
Can I track my delivery in real-time?
Absolutely. Once your order ships, you will receive a tracking number via email that allows you to monitor your package's journey to your doorstep.
What should I do if my item arrives damaged?
Please inspect your order upon arrival. If an item is damaged, contact our support team within 48 hours with photos of the damage, and we will arrange a replacement immediately.